The Reference Services Manager is an enthusiastic and creative individual who connects with patrons by providing access to information and library services and establishing community relationships. The Reference Services Manager manages a team, providing motivation, structure, and guidance to enable them to consistently deliver a full suite of high-quality library service. The Reference Services Manager is committed to lifelong learning and ready to uphold the mission of the Library.
Salary Range: $52,000 - $104,000 annually
This position can work remotely up to 25% of the time!
Supervision:
- Responsible for all aspects of Reference services, including print and non-print materials; services provided via telephone; electronic resources; interlibrary loan and direct assistance to library patrons, and working regularly scheduled shifts at the reference desk
- Participates in hiring, training, management and evaluation of department personnel
- Shares responsibility for building supervision, and regularly assigned as supervisor in charge
Library Functions:
- Works closely with other Managers in planning effective information and readers' advisory services
- Works with supervisor and fellow Managers to coordinate services between libraries
- Works with supervisor to develop and implement goals and recommend new policies for Reference Services
- Responsible for selecting, training, supervising and evaluating reference personnel
- Participates in selection of materials which reflect the interests and needs of library patrons and the greater community
- Prepares bibliographies, book lists, displays, , working closely with supervisor on promotion of library reference materials and services
- Works with supervisor and Communication Manager on community activities and public relations efforts
- Makes appropriate budget recommendations to supervisor
- Responsible for maintaining access to information on local organizations and government units for public and library use
- Demonstrates a commitment to equity and inclusion in all aspects of the Library
- Submits requests for needed maintenance and repair of reference equipment to Facilities Manager
- Acts as resource person to Board of Trustees as requested
- Provides monthly reports of activities to supervisor
- Attends conferences and meetings that relate to the library
- Regularly reads professional literature to keep abreast of new trends and developments in the field
- Performs other duties as assigned
Physical Demands:
- Ability to read titles on shelves and use a computer
- Ability to use keyboard for minimum of two-hour shift
- Ability to assist in emergency evacuation of customers if needed
Minimum Qualifications:
- M.L.I.S. from an A.L.A. accredited school or equivalent experience
- Extensive public library experience
- Ability to effectively supervise library and personnel to achieve desired results
- Ability to communicate effectively with staff and patrons
- Ability to interpret community interests and needs and to translate them into appropriate library services
- Ability to exercise initiative and independent judgment