The Patron Services Manager is a compassionate individual who is ready for anything and is able to interact and connect with patrons from a variety of backgrounds. The Patron Services Manager manages a team, providing motivation, structure, and guidance to enable them to consistently deliver a full suite of high-quality library service to the community. The Patron Services Manager is committed to lifelong learning and ready to uphold the mission of the Library.


Salary Range: $52,000 - $104,000 annually

This position can work remotely up to 25% of the time!



  • Responsible for daily operation of Patron Services department, overseeing all routines including, but not limited to: opening and closing procedures, check-in and check-out of materials, issuance of user cards, collection of fines and fees, operation of telephone system, and retrieval of any closed-stack items.
  • Participates in hiring, training, management and evaluation of department personnel
  • Shares responsibility for building supervision, and regularly assigned as supervisor in charge


Library Functions:

  • Works closely with supervisor, Information Technology Manager, and Technology Services Librarian to assure smooth operation of LEAP
  • Works with supervisor and fellow Patron Services Librarian to coordinate services
  • Works with supervisor to develop and implement goals and new procedures for Patron Services
  • Responsible for selecting, training, supervising and evaluating department personnel
  • Participates with other librarians in selection and merchandising of materials which reflect the interests and needs of library patrons and the greater community
  • Prepares bibliographies, book lists, displays, , that promote library services
  • Makes appropriate budget recommendations to supervisor
  • Provides monthly reports
  • Demonstrates a commitment to equity and inclusion in all aspects of the Library
  • Attends conferences and meetings that relate to the library
  • Regularly reads professional literature to keep abreast of new trends in the field
  • Performs other duties as assigned

Physical Demands:

  • Ability to read titles on shelves and use a computer
  • Ability to use keyboard for minimum of two-hour shift
  • Ability to assist in emergency evacuation of customers if needed


Minimum Qualifications:

  • M.L.I.S. from an A.L.A. accredited school or equivalent experience
  • Extensive public library experience
  • Ability to effectively supervise library and personnel to achieve desired results
  • Ability to communicate effectively with staff and patrons
  • Ability to interpret community interests and needs and to translate them into appropriate library services
  • Ability to exercise initiative and independent judgment

Click here to apply for this position. 

Library Hours

Sun 1:00 PM - 5:00 PM
Mon-Thu      9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 5:00 PM


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Grove City Library

3959 Broadway
Grove City, OH 43123

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Westland Area Library

4740 West Broad Street
Columbus, OH 43228

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